Frequently Asked Questions
Everything you need to know about shopping with Salice Direct.
What is the standard shipping timeframe for furniture and large hardware?
Standard orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though larger furniture items may require scheduled freight delivery.
Do you offer a warranty on your home hardware and fixtures?
Yes, all Salice Direct products come with a minimum 12-month manufacturer warranty covering defects in materials and workmanship to ensure lasting quality in your home.
What is your return policy for home decor and accessories?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made or personalized home items are non-refundable unless they arrive damaged.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's portal to monitor your shipment in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern financing options like Klarna and Afterpay for larger home renovations.
Are the colors of the products on the website accurate?
We strive for professional color accuracy; however, due to variations in monitor settings and home lighting, slight differences in finish and texture may occur.